Frequently Asked Questions

Go to the Contact page and follow these steps:
1. Click “New Customer” to fill out the New Account Application form online.
2. Click “Credit Card” to fill out our credit card authorization form online. This is optional.
3. Finally, click “W-9 Form” to fill out the required form. This can be filled out digitally, but must be sent via email (support@artlineltd.com).
Email us or fill out the “Request a Quote” form under our Contact page.
New clients are required to pay 50% of their invoice to process their first order. Your balance can be paid within 30 days, upon your credit application approval.
We accept the following payment methods: Check, Visa, MasterCard, American Express, and Discover. You can use our “Credit Card” form on our Contact page, or give us your information over the phone, if preferred.
Our current lead times are 6-8 weeks from when your order is placed.

HOW TO ORDER

We allow you to select almost any size you want. We print on poster paper, canvas, and other substrates. This method is commonly referred to as “Print on Demand” or “POD”.
By filling out our “Request a Quote” form on our Contact page, you will be giving us all the information we need to start your project.
To get a better understanding of the process, visit our Services page.
Absolutely! We want to ensure our clients are comfortable with our team before starting the project. We understand you may need more direction and expertise when evaluating a new project.
ArtLine does offer installation services for an additional fee, however, we do also have an artwork hanging guide. To access this, navigate to the “Services” page using the menu navigation at the top of the webpage and scroll down to Installation. There will be a button on the right-hand side of the page with a downloadable PDF with step-by-step instructions.

Yes, we manufacture all case goods in-house and use American made materials.
In many cases, our products can be customized to size and finish. However, these changes may require set-up fees and minimum quantity requirements.
Finish sample colors and fabrics can be requested at no extra cost. Actual product samples may be paid for and credited on a future order.

Most orders are crated and palletized for freight carriers (LTL-Common Carrier) to your location. Smaller orders are shipped by Parcel Carriers (UPS and FedEx).
No, we handle all parts of shipment by giving you the best rates and scheduling your shipment around your deadline. We handle international paperwork as well with an international freight broker.
Yes, we offer Time Critical deliveries down to the day 2-hour window. We also offer Lift-Gate if you don’t have a loading dock or forklift at the destination.
If you need the shipment delivered into a designated area within the building you should request Inside Delivery with your quote.

Exterior package damage is common. However, receiving a damaged product is rare.
If the packaging is damaged, take photographs and have the delivery driver note the damage on the exterior packaging, but proceed with unpacking the product.
If the product itself is damaged, please take photographs and contact us. We will replace it at no cost.

Yes, we guarantee the quality of your products for a year from date of delivery. Please email support@artlineltd.com for any product warranty claims. Please submit a picture of any corresponding damage to expedite your claim for replacement.